Greets, registers, and assigns rooms to guests.
Issues room key to guest.
Responsible for proper key control and other security measures.
Answers telephone in absence of telephone operator.
Transmits and receives telephone messages and sets up guests wake-up calls.
Date stamps, sorts, and racks incoming mail and messages.
Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
Keep records of room availability and guests accounts. Operates the front office computer system. Makes photocopies if needed.
Computes bill, collects payment, and makes change for guests.
Makes and confirms reservations.
Posts charges such as room, food, liquor, or telephone, to guest folio.
Makes restaurant, transportation, or entertainment reservations for guests
Deposits guests valuables in hotel safe or safe deposit box.
Checks out guests and inquires about their stay.
Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.
Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.
Confers and cooperates with other departments as needed to ensure coordination of activities.
Ensures Inn compliance of all company policies and procedures.
Adheres to all safety procedures and informs management of any unsafe conditions.
Other duties may be assigned based on company needs
Check in & Check out process.
Responsible for handling all Room Reservations in Hotel
Timely correspondence to Companies/Clients
Handle all OTA bookings with thorough knowledge
Timely response to all FIT and Group Queries
Proactively forecast Hotel Rooms availability and coordinate with Sales.
Knowledge of Operating IDS Software is a must
Candidates should be working in Hotel Reservations only
Dealing with guests over the telephone
Taking and inputting reservations
Negotiating rates in hotels
Upselling, or offering a more expensive room to the customer
Assist clients in hotel reservations, charges & cancellations
Handles customer queries
Building good client relationship through effective customer service
Feedback on customer stay to be taken from the members/plan holders & raise & close any concerns raised by the members during their stay
Processes reservations by mail, telephone or central reservation systems referral.
Processes reservations other hotel departments, and travel agents.
Knows the type of rooms available as well as their location and layout.
Knows the selling status, rates, and benefits of all packages plans.
Knows the credit policy of the hotel and how to code each reservation.
Creates and maintains reservation records by date of arrival and alphabetical listing.
Determines room rates based on the selling tactics of the hotel.
Communicates reservation information to the front desk.
Processes cancellations and modifications and promptly relays this information to the front desk
Understands the hotel's policy on guaranteed reservations and no-shows.
Processes advance deposits on reservations.
Tracks future room availabilities on the basis of reservations.
Helps develop room revenue and occupancy forecasts.